Fraud Prevention & Customer Care Specialist

CBE Companies; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

CBE Companies is seeking a Customer Service Representative - Fraud to act as the frontline voice for our client on the phone, handling inbound and outbound calls to help solve problems and prevent fraud while protecting the client's brand.

The role requires clear verbal and written English, a high school diploma, and preferably 1 year in call center or related fields; you will navigate multiple systems, document cases, and work with a team to maintain security and customer satisfaction.

Qualifications

• High School Diploma or its equivalent; 1 year of call center, collections, customer service, or telemarketing experience preferred.
• Proficient verbal and written English communication with customers.

Responsibilities

• Reduce fraud losses while maintaining customer experience and protection.
• Analyze account processes and transactions to identify undetected frauds and correlated activities.
• Review, identify and deter fraudulent activity.
• Monitor trends to differentiate between legitimate and fraudulent orders.
• Handle inbound and outbound calls related to potentially fraudulent activities.
• Use multiple tools to determine Fraud/Not Fraud decisions and document actions.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma

Job description

CBE Companies is seeking a Customer Service Representative - Fraud to act as the frontline voice for our client on the phone, handling inbound and outbound calls to help solve problems and prevent fraud while protecting the client's brand.

The role requires clear verbal and written English, a high school diploma, and preferably 1 year in call center or related fields; you will navigate multiple systems, document cases, and work with a team to maintain security and customer satisfaction.