Fraud Detection Specialist – Customer Care

Private Advertiser; Taguig; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

HMO on Day 1 + 2 FREE dependents

Up to 26,000 monthly salary

20% Night Differential

Career Growth

Other perks and benefits discussed

Job summary

Private Advertiser is seeking candidates for an onsite Fraud Analyst role in the Philippines. The position focuses on reducing fraud losses while maintaining a strong customer experience and protection.

You will analyze accounts and transactions to detect undetected fraud, review and deter fraudulent activity, and look for patterns that distinguish good orders from fraudulent ones. Training lasts 4–5 weeks with ongoing documentation and escalation responsibilities.

Qualifications

• Open for fresh graduates, newbies, and shifters.
• At least SHS graduate with BPO Experience or college graduate with no BPO experience required.
• Good to excellent communication skills.
• Amenable to work onsite and nightshift schedule.
• Can start ASAP.

Responsibilities

• Reduce fraud losses while focused on customer experience and protection.
• Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud).
• Reviews, identifies, and deters fraudulent activity.
• Look for trends to proactively identify characteristics of “good” vs. “frauduent” orders.
• Receive inbound calls and make outbound calls related to potentially fraudulent activities.
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision.
• Problem solving skills to identify root cause to accurately recommend solutions.
• Excellent verbal and written communication skills.
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
• Able to work flexible work schedule, required weekends and holidays as needed
• Achieve the schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the business
• Dispute resolution and customer escalation process to be followed consistently
• Adhere to all guidelines and requirements as set forth by individual clients
• Must be able to retain training concepts through a 4–5-week training program and apply all concepts when starting on the production floor

Skills

Good communication

Night shift

Fresh graduates welcome

Education

HS/SV/College graduate

Tools

Fraud monitoring tools

Job description

Private Advertiser is seeking candidates for an onsite Fraud Analyst role in the Philippines. The position focuses on reducing fraud losses while maintaining a strong customer experience and protection.

You will analyze accounts and transactions to detect undetected fraud, review and deter fraudulent activity, and look for patterns that distinguish good orders from fraudulent ones. Training lasts 4–5 weeks with ongoing documentation and escalation responsibilities.