Fraud Prevention & Customer Care Specialist

CBE Companies PH, Inc.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud in the Philippines to protect client brands and ensure a positive customer experience. You will handle inbound and outbound calls, analyze transactions, and document findings while navigating multiple systems.

The role emphasizes reducing fraud losses, identifying suspicious patterns, and adhering to client guidelines, with a 4-5 week training period before production work begins.

Qualifications

• High School Diploma or its equivalent.
• 1 year of call center collections, customer service, or telemarketing experience preferred
• Proficiently communicate verbally and in writing with customer using the English language

Responsibilities

• Reduce fraud losses while focused on customer experience and protection
• Analyze account processes and transactions to identify undetected frauds and correlated activities
• Reviews, identifies, and deters fraudulent activity
• Look for trends to proactively identify characteristics of 'good' vs. 'frauduent' orders
• Receive inbound calls and make outbound calls related to potentially fraudulent activities
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
• Problem solving skills to identify root cause to accurately recommend solutions
• Excellent verbal and written communication skills
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time
• Able to work flexible work schedule, required weekends and holidays as needed
• Achieve the schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the business
• Dispute resolution and customer escalation process to be followed consistently
• Adhere to all guidelines and requirements as set forth by individual clients
• Must be able to retain training concepts through a 4-5-week training program and apply all concepts when starting on the production floor

Skills

Verbal & written English

Education

High School Diploma

Job description

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud in the Philippines to protect client brands and ensure a positive customer experience. You will handle inbound and outbound calls, analyze transactions, and document findings while navigating multiple systems.

The role emphasizes reducing fraud losses, identifying suspicious patterns, and adhering to client guidelines, with a 4-5 week training period before production work begins.