Fraud Prevention Specialist - Customer Care

CBE Companies PH, Inc.; Philippines; On-site; PHP 240,000 - 320,000; Full time

Job summary

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud to represent the client on the phone and assist customers.

You will handle inbound and outbound calls, navigate multiple systems, and work to prevent fraud while ensuring a positive customer experience. The role requires a high school diploma, 1 year of call center or customer service experience, and strong verbal and written English communication.

Qualifications

• High School Diploma or its equivalent.
• 1 year of call center collections, customer service, or telemarketing experience preferred.
• Proficiently communicate verbally and in writing with customer using the English language.

Responsibilities

• Reduce fraud losses while protecting customer experience.
• Analyze accounts to identify suspected fraud and deter activity.
• Review and deter fraudulent activity.
• Look for trends to identify characteristics of good vs fraudulent orders.
• Receive inbound calls and make outbound calls related to potentially fraudulent activities.
• Analyze information via internal and external tools to reach Fraud/Not Fraud decisions.
• Document accounts accurately while speaking with customers.
• Adhere to client guidelines and training concepts.
• Maintain required training concepts on production floor.

Education

High School Diploma or its equivalent

Job description

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud to represent the client on the phone and assist customers.

You will handle inbound and outbound calls, navigate multiple systems, and work to prevent fraud while ensuring a positive customer experience. The role requires a high school diploma, 1 year of call center or customer service experience, and strong verbal and written English communication.