Fraud Prevention Customer Service Rep

CBE Companies; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

CBE Companies is seeking a Customer Service Representative - Fraud in the Philippines. The role involves representing the client on calls to customers, adopting 2 of 3 relationship-building skills to prevent fraud, and navigating multiple systems during calls to protect the client's brand and ensure a positive experience.

Responsibilities include reducing fraud losses, analyzing transactions for fraud signals, and documenting actions while meeting schedule adherence and quality standards.

Qualifications

• High School Diploma or equivalent.
• 1 year of call center collections, customer service, or telemarketing experience preferred.
• Proficient in English; written and verbal communication with customers.

Responsibilities

• Reduce fraud losses while focusing on customer experience and protection.
• Analyze accounts and transactions to identify undetected frauds and suspicious activity.
• Review, identify, and deter fraudulent activity.
• Identify trends to differentiate good vs fraudulent orders.
• Handle inbound and outbound calls related to potentially fraudulent activity.
• Use multiple internal/external tools to determine Fraud/Not Fraud decisions.
• Apply root-cause analysis to recommend solutions.
• Document accounts accurately while talking to customers.
• Maintain schedule adherence and meet productivity and call quality standards.
• Follow dispute resolution and escalation processes consistently.
• Adhere to client guidelines and requirements.
• Complete a 4–5 week training program before production work.

Skills

English communication

Call center

Fraud awareness

Education

High School Diploma

Job description

CBE Companies is seeking a Customer Service Representative - Fraud in the Philippines. The role involves representing the client on calls to customers, adopting 2 of 3 relationship-building skills to prevent fraud, and navigating multiple systems during calls to protect the client's brand and ensure a positive experience.

Responsibilities include reducing fraud losses, analyzing transactions for fraud signals, and documenting actions while meeting schedule adherence and quality standards.