Fraud Prevention Specialist

Stark Asia Solutions Inc.; Pateros; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Night differential

HMO coverage

Job summary

Stark Asia Solutions Inc. is seeking a Fraud Prevention Specialist to review and verify transactions, identify suspicious activity, and resolve fraud-related concerns.

You will handle inquiries via phone and email while ensuring data security and policy compliance. The role offers an onsite setup in BGC, Taguig City, with a salary package up to ₱27,000 and benefits such as night differential and day-one HMO for two dependents.

Qualifications

• High School / Senior High School Graduate or College Graduate.
• At least 6 months of international BPO experience if a High School Graduate; fresh graduates and newbies without call center experience are welcome if a College Graduate.
• 1 year of call center collections, customer service, or telemarketing experience is a plus.
• Proficient verbal and written English communication skills.

Responsibilities

• Review customer accounts and transactions for potential fraudulent activity.
• Investigate suspicious transactions and take appropriate action to prevent fraud.
• Assist customers with fraud-related inquiries via phone and email.
• Verify customer information and account details while following company policies.
• Document all interactions and investigations accurately in the system and elevate complex cases when necessary.
• Deliver excellent customer service while maintaining confidentiality, data security, and performance standards.

Skills

Customer service

Verbal English

Written English

Telephone support

Education

High School graduate

College graduate

Job description

As a Fraud Prevention Specialist, you will protect customers by reviewing and verifying transactions, identifying suspicious account activity, and resolving fraud-related concerns. You will investigate potential fraud cases, provide excellent customer support, and ensure a safe and secure customer experience through phone, email, and system tools.

Salary Package: Up to ₱27,000

Additional Perks: Enjoy 20% night differential and Day 1 HMO with 2 free dependents.

Work Setup: Onsite - BGC, Taguig City

Responsibilities

• Review customer accounts and transactions for potential fraudulent activity.
• Investigate suspicious transactions and take appropriate action to prevent fraud.
• Assist customers with fraud-related inquiries via phone and email.
• Verify customer information and account details while following company policies.
• Document all interactions and investigations accurately in the system and elevate complex cases when necessary.
• Deliver excellent customer service while maintaining confidentiality, data security, and performance standards.

Qualifications

• High School / Senior High School Graduate or College Graduate.
• At least 6 months of international BPO experience if a High School Graduate; fresh graduates and newbies without call center experience are welcome if a College Graduate.
• 1 year of call center collections, customer service, or telemarketing experience is a plus.
• Proficient verbal and written English communication skills.