Fraud Contact Center Team Lead

The CBE Group, Inc.; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

The CBE Group, Inc. is seeking a TEAM LEADER for VZ Fraud in the Philippines. This role involves overall responsibility for managing a team of 15-25 associates, driving performance, and ensuring compliance with client and company standards.

The ideal candidate will have management experience, excellent communication skills, and the ability to work flexible hours. Responsibilities include coaching, training staff, and monitoring day-to-day operations to meet revenue goals and quality standards.

Qualifications

• Minimum of 1–2 years of previous management experience in a call center or fast paced environment.
• Experience managing a team of 15–20 associates.
• Proven experience with coaching & performance management.

Responsibilities

• Manage the day-to-day operations of a centralized collection unit.
• Develop staff to drive performance and meet KPIs.
• Coach and train staff through call monitoring.

Skills

Coaching & performance management

Excellent verbal and written communication skills

Familiarity with technology

Ability to work flexible schedules

Education

Bachelor’s Degree recommended

Tools

MS Word

Excel

Job description

The CBE Group, Inc. is seeking a TEAM LEADER for VZ Fraud in the Philippines. This role involves overall responsibility for managing a team of 15-25 associates, driving performance, and ensuring compliance with client and company standards.

The ideal candidate will have management experience, excellent communication skills, and the ability to work flexible hours. Responsibilities include coaching, training staff, and monitoring day-to-day operations to meet revenue goals and quality standards.