Fraud Prevention CSR — Flexible Schedule & Impact

CBE Companies; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

CBE Companies in the Philippines is seeking a Customer Service Representative focused on fraud prevention. You will represent the client on calls, help solve problems, and protect brand reputation while delivering a positive customer experience.

Requirements include a high school diploma and 1 year of relevant experience, with strong English communication skills. The role involves navigating multiple systems and may require weekends/holidays as needed.

Qualifications

• High School Diploma or its equivalent.
• 1 year of call center collections, customer service, or telemarketing experience preferred.
• Proficiently communicate verbally and in writing with customer using the English language.

Responsibilities

• Reduce fraud losses while focused on customer experience and protection.
• Analyze account processes and transactions to identify undetected frauds and correlated activities.
• Receive inbound calls and make outbound calls related to potentially fraudulent activities.
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision.
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.

Skills

English communication

Customer service

Education

High school diploma

Job description

CBE Companies in the Philippines is seeking a Customer Service Representative focused on fraud prevention. You will represent the client on calls, help solve problems, and protect brand reputation while delivering a positive customer experience.

Requirements include a high school diploma and 1 year of relevant experience, with strong English communication skills. The role involves navigating multiple systems and may require weekends/holidays as needed.