Customer Service Specialist — Flexible Schedule & Impact

MindaNow1 Talent Solutions; Misamis Oriental; On-site; PHP 223,000 - 357,000; Full time

Job summary

A leading talent solutions provider in the Philippines is seeking a Customer Service Representative. You will provide exceptional support through various channels, resolve inquiries, and maintain customer records. Ideal candidates should possess a high school diploma and 1-3 years of experience in customer service, with strong communication skills and a problem-solving attitude. The role offers flexible scheduling, which may include evenings and weekends, fostering a collaborative team environment.

Qualifications

• 1-3 years of customer service experience.
• Ability to handle stressful situations and manage time effectively.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain and update customer records accurately in the database.
• Collaborate with team members to improve service processes and enhance customer experiences.
• Assist in training new team members on customer service protocols.

Skills

Strong verbal and written communication skills

Empathetic and patient

Problem-solving attitude

Education

High School diploma or equivalent

Job description

A leading talent solutions provider in the Philippines is seeking a Customer Service Representative. You will provide exceptional support through various channels, resolve inquiries, and maintain customer records. Ideal candidates should possess a high school diploma and 1-3 years of experience in customer service, with strong communication skills and a problem-solving attitude. The role offers flexible scheduling, which may include evenings and weekends, fostering a collaborative team environment.