Customer Service Pro: Flexible Schedule & Problem Solver

BCS Technology International Pty Ltd; Taguig; On-site; PHP 167,000 - 257,000; Full time

Job summary

BCS Technology International Pty Ltd is seeking a Customer Service Representative in Taguig, Philippines. The CSR will act as a liaison, provide product and service information, answer questions, and resolve customer issues with accuracy and efficiency.

The role emphasizes empathy, strong communication, problem-solving, and a customer-first approach. Responsibilities include handling orders, payments, inquiries, and feedback, with weekend or event shifts possible.

Qualifications

• Good communication and comprehension skills (written and verbal).
• Familiarity with Windows OS, Outlook, Word and Internet Explorer.
• Excellent typing and documenting skills.
• Ability to approach problems logically and rationally.

Responsibilities

• Provide excellent customer service to all customers, ensuring needs are met promptly and efficiently.
• Greet customers warmly and answer questions about the menu or services offered.
• Take orders accurately over the phone and enter them into the system.
• Ensure accuracy of orders by double-checking with customers before completing transactions.
• Assist customers with payment processing, including cash handling and card transactions.
• Respond to complaints and feedback professionally and courteously.
• Upsell additional products and services when appropriate.
• Maintain regular and reliable attendance, including daily schedule as assigned.
• Be flexible with working schedule; may include weekends, holidays, and events.

Skills

Communication skills

Customer service

Problem solving

Documentation

Tools

Windows OS

Outlook

MS Word

Internet Explorer

Job description

BCS Technology International Pty Ltd is seeking a Customer Service Representative in Taguig, Philippines. The CSR will act as a liaison, provide product and service information, answer questions, and resolve customer issues with accuracy and efficiency.

The role emphasizes empathy, strong communication, problem-solving, and a customer-first approach. Responsibilities include handling orders, payments, inquiries, and feedback, with weekend or event shifts possible.