Fraud Management Associate — Detect & Investigate

PDAX; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

PDAX in the Philippines is seeking a Fraud Operations professional to detect, investigate, and stop fraud. You’ll collaborate with operations, risk, legal, and compliance to act on alerts and secure accounts.

The role involves reviewing escalations, locking accounts, and coordinating with banks. Fresh graduates are welcome, with priority for AML knowledge and strong analytical skills.

Qualifications

• Fresh Graduates are welcome to apply.
• Knowledge of Anti‑Money Laundering Act and non‑banking financial institutions in the Philippines preferred.
• Ability to multitask, work under pressure, and anticipate contingencies.

Responsibilities

• Monitor alerts and account activity for fraud indicators.
• Review internal fraud escalations and coordinate with HR.
• Manage preemptive locking, investigate cases, and perform lock/unlock actions.
• Review bank referrals for possible fraud.
• Support referrals including fraud referral and compromised accounts.
• Triage alerts from monitoring systems and coordinate with HR.
• Conduct investigations, document evidence, and prepare case files.
• Execute containment actions including holds, reversals, or account restrictions.
• File STR and meet internal reporting requirements.
• Coordinate with compliance, legal, risk, operations, and partner banks.
• Maintain accurate case logs and logs.
• Conduct fraud interviews and issue final verdicts.
• Review transactions for fraud patterns.
• Recommend process and tool improvements to reduce fraud risk.
• Join after hours, holiday, or weekend rotations when required.

Skills

Fraud investigations

Analytical skills

Communication

Organizational skills

Education

Bachelor’s Degree in Business Management

Job description

PDAX in the Philippines is seeking a Fraud Operations professional to detect, investigate, and stop fraud. You’ll collaborate with operations, risk, legal, and compliance to act on alerts and secure accounts.

The role involves reviewing escalations, locking accounts, and coordinating with banks. Fresh graduates are welcome, with priority for AML knowledge and strong analytical skills.