FRAUD CASE ASSOCIATE (MAKATI)

Bank of the Philippine Islands; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

Bank of the Philippine Islands seeks a Fraud Associate to primarily receive, prepare, and process fraud documentation and conduct preliminary investigations on client disputes.

The role involves handling disputed MasterCard, VISA, and BancNet transactions, monitoring ledgers, preparing MIS and regulatory reports, and coordinating with card networks and banks to resolve fraud cases. Willingness to work in Makati and shifting schedules is required.

Qualifications

• Bachelor's degree in any field.

Responsibilities

• Handles resolution of disputed MasterCard, VISA, and BancNet transactions.
• Handles timely listing of lost and cancelled delinquent accounts to MasterCard AMS.
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five days from transaction date.
• Prepares regulatory reports as required by card schemes and regulators.
• Coordinates with BancNet, MasterCard, merchants and other Card Banking Departments to resolve disputes.
• Prepares monthly and quarterly reports for BancNet and MasterCard requirements.
• Provides MIS for dispute-related transactions for management decision-making.
• Observes customer transactions to identify fraudulent activities and reports to partners for blocking/reclamation.
• Reports fraudulent transactions to merchant/other banks for blocking and possible reclamation.
• Evaluates and investigates fraud incidents.
• Supports 24/7 operations to monitor and validate fraud referrals from OFIs and victims.
• Handles Enhanced Due Diligence on reported and layered perpetrator accounts.
• Manages mailbox activities and RFIs/Sub-RFIs responses.
• Submits STR/RCL reportorial requirements.
• Provides customer support by resolving disputes within defined timeframes.
• Handles complaints related to deposit accounts.
• Conducts KYC and validation of disputed transactions with RFIs.
• Handles complaints from branches and Contact Center.
• Sends formal letters and feedback to complaints.
• Ensures regulatory reporting compliance as required by regulators.

Education

Bachelor's degree

Job description

Fraud Associate

is primarily responsible for receiving, preparing, processing fraud documentation, and conducting preliminary investigations on client disputes.

Main Responsibilities

• Handles resolution of disputed MasterCard,VISA, and BancNet transactions.

• Handles timely listing of lost and cancelled delinquent accounts to MasterCard Account Management System (AMS).

• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.

• Ensures disposition of float items within five (5) days from transaction date.

• Preparation of regulatory report, if any, as required by the card schemes’ and Bank’s regulators or compliance agencies.

• Coordinates and liaises with other BancNet and MasterCard member banks, merchants and other Card Banking Departments/Units to resolved disputes.

• Prepares monthly and quarterly reports in compliance to BancNet and MasterCard requirement.

• Prepares and provide MIS for all dispute related transactions that can be used by the Management as inputs for decision-making.

• Observes customer transactions to identify fraudulent activities; Reports open banking fraudulent transactions to partners for blocking / possible reclamation.

• Reports fraudulent transactions to merchant/other banks for blocking and possible reclamation.

• Evaluates and investigates fraud incidents.

• Supports 24/7 operation to monitor, receive, and validate incoming fraud referrals via call or email from other originating financial institutions OFIs, FMS, and reporting victims.

• Handles investigation and conduct Enhanced Due Diligence (EDD) on reported and layered perpetrator accounts.

• Managing mailbox activities and monitor replies of RFIs and Sub-RFIs on reported fraud transactions.

• Responsible in submission of reportorial requirements (STR/RCL).

• Provides customer support by ensuring resolution of dispute cases within defined time frame.

• Handle receiving of complaints related to deposit accounts.

• Conduct KYC, validation of disputed transactions, holding, and reporting of disputed funds to other receiving financial institutions (RFIs).

• Handles complaints from branches and Contact Center.

• Sends formal letter and provides feedback to complaints.

• Preparation of regulatory report, if any, as required by the Bank’s regulators or compliance agencies.

• Handles testing and implementation of various User Acceptance Testing (UAT) related to Department’s functions.

• Ensures compliance to the Unibank’s policies and procedures while providing exceptional support and service to various business units and clients.

Qualifications

• Graduate of any 4-year Bachelor’s/College Degree

• Fresh graduates are welcome to apply, experience in handling fraud cases is an advantage

• Willing to be assigned in Makati

• Willing to be in a shifting schedule