Fraud Prevention & Risk Operations Analyst | FinTech Account

Cognizant; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Cognizant in the Philippines is seeking a Customer Support and Financial Crimes Review professional to help customers via phone, chat, and email. The role involves resolving issues, contributing to knowledge base updates, and collaborating with team members to ensure smooth operations.

You will perform fraud analysis, investigations, and monitoring within financial services, including banking and FinTech contexts, with growth opportunities across global accounts.

Qualifications

• Bachelor’s degree in any discipline.
• 2+ years of experience in a BPO or contact center environment.
• Extensive experience in handling financial accounts - fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsibilities

• Provision of an excellent support experience to customers via phone, chat, and email
• Investigate and research user issues and identify and elevate bugs so they can be resolved as quickly as possible
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members and customers
• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Skills

Fraud analysis

BPO experience

Customer support

Investigations

Education

Bachelor's degree

Job description

Cognizant is a global professional services company that helps organizations modernize technology, transform operations, and create exceptional customer experiences. Join a team of over 270,000 professionals worldwide and build a rewarding career in the fast-growing areas of FinTech, Risk Operations, and Customer Support.

Job Summary:

• Provision of an excellent support experience to customers via phone, chat, and email
• Investigate and research user issues and identify and elevate bugs so they can be resolved as quickly as possible
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members and customers
• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Minimum Qualifications:

• Bachelor’s degree in any discipline
• At least 2 years of experience in a BPO or contact center environment.
• With extensive experience in handling financial accounts - fraud analysis, investigation, and review
• Experience in financial services including banking, payments, and FinTech's.

Why Join Us?

At Cognizant, we don't just offer jobs - we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat - you're building a future.
• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here -grow, thrive, and make an impact with Cognizant.