For Pooling : Bilingual CSRs (Korean, Vietnamese, Spanish, Mandarin)

Magellan Solutions Outsourcing Inc.; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Training and development

Employee benefits and incentives

Job summary

Magellan Solutions Outsourcing Inc. is seeking bilingual Customer Service Representatives to support international clients. You will handle inquiries in English and a foreign language (Korean, Spanish, Vietnamese or Mandarin), provide product information, and ensure a positive customer experience across channels.

Onsite work is required in Mandaluyong City or Quezon City with a shifting schedule. The role emphasizes accuracy, empathy, and adherence to service standards while meeting productivity

Qualifications

• Fluent in speaking and writing in Korean, Spanish, Vietnamese, or Mandarin.
• Strong English communication skills, both written and verbal.
• Excellent interpersonal and customer service skills.
• Willing to work onsite in Mandaluyong City or Quezon City with a shifting schedule.

Responsibilities

• Handle inquiries via phone, email, chat, or other channels.
• Provide accurate, timely information on products and services.
• Communicate professionally in English and the foreign language.
• Document interactions and maintain records.
• Coordinate with internal teams to resolve concerns.
• Maintain professionalism and meet productivity and quality targets.

Skills

Bilingual communication

Customer service

Listening & problem-solving

English proficiency

Job description

Languages: Korean | Spanish | Vietnamese | Mandarin
Work Setup: Onsite
Location: Mandaluyong City or Quezon City

Job Description

We are looking for Bilingual Customer Service Representatives who can provide excellent customer support to international customers. The successful candidate will communicate effectively in both English and their respective foreign language, assist customers with inquiries and concerns, and ensure a positive customer experience.

Key Responsibilities

• Handle customer inquiries, requests, and concerns through phone, email, chat, or other communication channels.
• Provide accurate and timely information regarding products, services, and customer concerns.
• Communicate professionally in English and the required foreign language.
• Resolve customer issues by following established processes and service standards.
• Document customer interactions and maintain accurate records.
• Coordinate with internal teams when necessary to resolve customer concerns.
• Maintain a high level of professionalism, empathy, and customer service at all times.
• Meet established productivity, quality, and customer satisfaction targets.

Basic Qualifications

• Fluent in speaking and writing in at least one of the following:
  • Korean
  • Spanish
  • Vietnamese
  • Mandarin
• Good English communication skills, both written and verbal.
• Good interpersonal and customer service skills.
• Strong listening, problem-solving, and communication skills.
• Customer-oriented and able to handle different types of customer concerns professionally.
• Amenable to working on a shifting schedule, including weekends and holidays as required.
• Willing to work onsite in Mandaluyong City or Quezon City.
• BPO or customer service experience is an advantage but not required, depending on the account.

What We Offer

• Competitive salary package
• Career growth opportunities
• Training and development
• Employee benefits and incentives