CSR Bilingual Speakers (Cantonese, Mandarin, Vietnamese) On-Site

Sequential Tech; Pasig; On-site; PHP 280,000 - 360,000; Full time

Job summary

A leading provider of customer support solutions is seeking a CSR Bilingual Speaker fluent in Cantonese and Vietnamese. This full-time, on-site position in Eastwood City, Quezon City requires excellent communication skills and customer service expertise. Responsibilities include handling inbound calls, resolving inquiries, and documenting interactions. The ideal candidate should have a flexible schedule for night shifts and be ready to start on May 5, 2025.

Qualifications

• Excellent written and verbal communication skills in the specified language.
• Willingness to work on-site in Eastwood City Quezon City Philippines.
• Flexibility to work on a night shift schedule.

Responsibilities

• Answer inbound calls from customers and clients, providing timely support.
• Document customer interactions and maintain detailed records.
• Identify opportunities to enhance the customer experience.
• Identifying opportunities to enhance the customer experience and escalating feedback to management
• Collaborating with team members to share best practices and continuously improve processes
• Adhering to all company policies, procedures, and quality standards

Skills

Fluency in Cantonese, Mandarin or Vietnamese

Strong communication skills

Customer service expertise

Job description

As a CSR Cantonese and Vietnamese Bilingual Speaker for Healthcare account, you will play a vital role in delivering exceptional customer service to our diverse range of clients, a leading provider of call center and customer support solutions. This full-time, on-site position is based in Eastwood, Quezon City, Metro Manila, where you will leverage your language skills and customer service expertise to resolve inquiries and ensure a positive brand experience for our customers.

What you'll be doing

• Answering inbound calls from customers and clients, providing timely and effective support
• Listening to customer needs, troubleshooting issues, and offering solutions in a friendly and professional manner
• Accurately documenting customer interactions and maintaining detailed records
• Identifying opportunities to enhance the customer experience and escalating feedback to management
• Collaborating with team members to share best practices and continuously improve processes
• Adhering to all company policies, procedures, and quality standards

• Fluency in Cantonese, Mandarin or Vietnamese, with excellent written and verbal communication skills
• Strong communication skills in the specified language
• Willingness to work on-site in Eastwood City Quezon City Philippines
• Flexibility to work on a night shift schedule
• Fixed weekends off
• Can start on May 5, 2025