CSR Bilingual Speakers (Cantonese, Mandarin, Vietnamese) On-Site

Sequential Technology International; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sequential Technology International is seeking a bilingual Customer Service Representative fluent in Cantonese, Mandarin, or Vietnamese for a full-time, on-site position in Eastwood, Quezon City, Metro Manila. The role involves answering inbound calls, troubleshooting customer issues, and enhancing the customer experience. Candidates must possess strong communication skills, be willing to work night shifts, and adhere to company policies. This position offers fixed weekends off and starts on May 5, 2025.

Qualifications

• Fluency in Cantonese, Mandarin, or Vietnamese with excellent written and verbal communication skills.
• Flexibility to work a night shift schedule.

Responsibilities

• Answer inbound calls from customers and clients.
• Provide timely and effective support, troubleshooting issues, and offering solutions.
• Accurately document customer interactions and maintain detailed records.

Skills

Fluency in Cantonese, Mandarin, or Vietnamese

Strong communication skills

Job description

As a CSR Cantonese and Vietnamese Bilingual Speaker for Healthcare account, you will play a vital role in delivering exceptional customer service to our diverse range of clients, a leading provider of call center and customer support solutions.

This full-time, on-site position is based in Eastwood, Quezon City, Metro Manila, where you will leverage your language skills and customer service expertise to resolve inquiries and ensure a positive brand experience for our customers.

Responsibilities

• Answer inbound calls from customers and clients.
• Provide timely and effective support, listening to customer needs, troubleshooting issues, and offering solutions in a friendly and professional manner.
• Accurately document customer interactions and maintain detailed records.
• Identify opportunities to enhance the customer experience and escalates feedback to management.
• Collaborate with team members to share best practices and continuously improve processes.
• Adhere to all company policies, procedures, and quality standards.

Qualifications & Requirements

• Fluency in Cantonese, Mandarin, or Vietnamese with excellent written and verbal communication skills.
• Strong communication skills in the specified language(s).
• Willingness to work on-site in Eastwood City, Quezon City, Philippines.
• Flexibility to work a night shift schedule.
• Fixed weekends off.
• Can start on May 5, 2025.