Floor Supervisor

Frontier Ortigas Hotel and Resort Corporation; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Frontier Ortigas Hotel and Resort Corporation is seeking a Floor Supervisor to oversee housekeeping operations in a luxury hotel setting. The role ensures guestrooms, public areas, and service spaces meet Marco Polo Hotels’ standards of cleanliness and quality, while guiding a team to maintain safety and service excellence.

The Floor Supervisor will lead regular room inspections, train staff, manage inventories, and ensure timely reporting of maintenance needs, delivering superior guest

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• 2–3 years of housekeeping experience, with at least 1 year in a supervisory role in a luxury or 5-star hotel.
• Strong knowledge of housekeeping operations, room inspection standards, and safety procedures.
• Excellent leadership, communication, and guest service skills.
• Detail-oriented, organized, and able to work in a fast-paced environment.

Responsibilities

• Supervises and coordinates daily housekeeping activities to meet cleanliness and quality standards.
• Inspects guest rooms, including vacant, occupied, and VIP rooms, and follows up on maintenance issues.
• Provides training, coaching, and performance monitoring to housekeeping staff.
• Manages housekeeping equipment, supplies, linen inventories, and lost-and-found items per procedures.
• Delivers exceptional guest service by addressing requests and maintaining records.

Skills

Leadership

Communication

Guest service

Detail-oriented

Organized

Team supervision

Education

Bachelor's degree in Hospitality Management, Tourism, or related field

Job description

Floor Supervisor is responsible in supervising and maintaining guestrooms, corridors, pantries, and public areas in accordance with Marco Polo Hotels' standards, ensuring cleanliness, quality, guest satisfaction, and operational efficiency through effective team leadership, inspections, and compliance with safety and service procedures.

Key Responsibilities:

• Supervises and coordinates the daily activities of housekeeping staff to ensure guestrooms, public areas, and service areas meet established cleanliness and quality standards.

• Conducts regular inspections of guest rooms, including vacant, occupied, check-out, and VIP rooms, and ensures all maintenance issues are promptly reported and followed up.

• Provides training, coaching, and performance monitoring to housekeeping associates while maintaining grooming, conduct, and service excellence standards.

• Ensures proper management and use of housekeeping equipment, supplies, linen inventories, and lost-and-found items in accordance with hotel procedures.

• Delivers exceptional guest service by addressing guest requests and concerns, maintaining accurate housekeeping records, and performing additional duties assigned by management.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, or a related field.

• Minimum of 2-3 years of housekeeping experience, with at least 1 year in a supervisory role within a luxury or 5-star hotel environment.

• Strong knowledge of housekeeping operations, room inspection standards, and safety procedures.

• Excellent leadership, communication, and guest service skills.

• Detail-oriented, organized, and able to work effectively in a fast-paced environment.