Head of Housekeeping – Luxury Hotel Operations

Niccolo Hotels; Manila; In loco; PHP 900.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

Bring your skills and experience to roles that can make an impact to our guests and colleagues. Join us.

Responsibility

The Executive Housekeeper is responsible for leading and managing the entire Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, and comfort throughout the hotel. This role oversees daily operations, develops strategic plans, ensures compliance with Marco Polo Hotels’ standards, and leads the team to deliver exceptional guest experiences.

• Direct and supervise the overall operations of the Housekeeping Department, including rooms, public areas, laundry, and linen management.
• Establish and implement departmental policies, standards, and procedures in line with Marco Polo Hotels' brand guidelines.
• Develop and manage the housekeeping budget, including cost control, inventory, and staffing needs.
• Lead, train, and motivate a team of housekeeping supervisors, attendants, and laundry personnel to deliver consistent service excellence.
• Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness and maintenance standards are met.
• Coordinate closely with Engineering, Front Office, and other departments to ensure smooth operations and guest satisfaction.
• Manage linen and supply inventories, ensuring proper stock levels and quality control.
• Monitor guest feedback, address concerns promptly, and implement service recovery measures when necessary.
• Ensure full compliance with hygiene, safety, and environmental regulations.
• Participate in recruitment, performance evaluations, and career development planning for housekeeping team members.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Minimum of 5 years of experience in a leadership role within the housekeeping department of a luxury hotel.
• Strong knowledge of housekeeping operations, budgeting, and staff management.
• Excellent attention to detail, organizational skills, and the ability to lead a large team effectively.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members.
• Experience with hotel management systems and housekeeping software.

Marco Polo Ortigas Manila is an equal opportunity employer commited to diversity and inclusion in workplace. We strongly discourage discrimination and harassment of any manner with regards to race, color, sex, religion, national origin, sexual orientation, genetic information, disability, pregnancy, or any other protected characteristic as outlined by our local laws.

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only.

Interested candidates may send their applications to [e-mail]