Floor Manager

Niccolo Hotels; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Marco Polo Ortigas Manila is seeking a Floor Manager to lead daily housekeeping operations, uphold quality standards, and guide supervisors and attendants to deliver exceptional guest experiences. You will conduct regular inspections, manage inventories and scheduling, address guest concerns, and collaborate with other departments to ensure smooth, safe, and cost-effective hotel operations.

This role requires 3–5 years of supervisory experience in a 5-star hotel, strong leadership and

Qualifications

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or related field.
• 3–5 years of supervisory or management experience in Housekeeping in a 5-star hotel.
• Strong knowledge of housekeeping operations, quality standards, and safety procedures.
• Proven leadership skills with ability to supervise, train, and develop teams.
• Excellent communication and guest-service oriented mindset.

Responsibilities

• Supervises and coordinates daily housekeeping operations to ensure cleanliness and service quality.
• Leads, trains, and develops housekeeping associates for high performance and grooming standards.
• Conducts regular inspections of guest rooms and public areas to maintain quality and safety.
• Manages inventories, staffing schedules, and departmental resources for cost control.
• Handles guest concerns and coordinates with other departments for prompt resolutions.

Skills

Leadership

Communication

Interpersonal skills

Guest satisfaction

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Hotel PMS

Job description

Bring your skills and experience to roles that can make an impact to our guests and colleagues. Join us.

Responsibility

The Floor Manager is responsible for overseeing daily housekeeping operations, maintaining quality and cleanliness standards, conducting regular inspections, providing guidance and coaching to supervisors and attendants, and ensuring compliance with company policies, health and safety regulations, and guest service expectations.

Key Responsibilities:

• Supervises and coordinates daily housekeeping operations to ensure cleanliness, service quality, and compliance with hotel standards across all assigned areas.
• Leads, trains, and develops housekeeping associates, ensuring high performance, professionalism, and adherence to grooming, safety, and operational procedures.
• Conducts regular inspections of guest rooms, public areas, equipment, and housekeeping facilities to maintain quality, safety, and maintenance standards.
• Manages inventories, supplies, staffing schedules, and departmental resources to support efficient operations and cost control.
• Handles guest concerns, coordinate with other departments, and ensure prompt resolution of operational issues to enhance guest satisfaction and service excellence.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• Minimum of 3–5 years of supervisory or management experience in Housekeeping within a 5-star hotel environment.
• Strong knowledge of housekeeping operations, cleaning standards, inventory control, and hotel quality assurance procedures.
• Proven leadership skills with the ability to supervise, train, motivate, and develop housekeeping teams.
• Excellent communication and interpersonal skills with a strong focus on guest satisfaction and service excellence.
• Proficient in Microsoft Office applications and hotel property management systems.
• Flexible to work rotating shifts, weekends, and holidays as required by hotel operations.

Marco Polo Ortigas Manila is an equal opportunity employer commited to diversity and inclusion in workplace. We strongly discourage discrimination and harassment of any manner with regards to race, color, sex, religion, national origin, sexual orientation, genetic information, disability, pregnancy, or any other protected characteristic as outlined by our local laws.

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only.