Fixed Weekends Off-Travel and Hotel Reservation Associate

Caldwell Communications Consultancy Philippines; Philippines; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

Caldwell Communications Consultancy Philippines in Metro Manila (Quezon City) is seeking a Customer Service Representative for hotel reservations. The role involves assisting guests with bookings, inquiries, cancellations, and modifications, delivering accurate hotel details and courteous service.

Shifts include nights, weekends, and holidays with paid training on hotel reservation systems. Candidates should have at least a high school diploma, be customer-focused, and willing to work onsite.

Qualifications

• High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

English language

Customer service

Interpersonal skills

Call centre

Education

High School/Senior High School diploma

Job description

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Hotel Reservations

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

Handle reservation inquiries via phone, chat, or email

Assist with booking, modification, and cancellation requests

Provide accurate hotel details, pricing, and amenities

Document interactions in the system

Escalate complex cases to supervisors

Maintain quality and satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and company processes

Requirements:

At least High School or Senior High School graduate

Customer-focused and detail-oriented

Basic computer literacy

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

English Language Customer Service Interpersonal Skills Call Centre

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