CSR Without Calls | Chat & Email No BPO Experience

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training from Day 1

Continuous learning and upskilling

Career growth opportunities

Full-time onsite employment

Job summary

Caldwell Communications is hiring a Customer Service Representative in Quezon City. This onsite role welcomes fresh graduates with strong English and a customer‑focused mindset. You will handle inquiries, resolve problems, and learn multiple systems from day one.

The position offers a guaranteed training period, even for newcomers, and opportunities for growth within the company as you gain experience. Full‑time onsite work with shifting schedules.

Qualifications

• High School or Senior High School graduate.
• No prior BPO or call center experience required.
• Fresh graduates welcome and career shifters encouraged.
• Good English communication and customer service skills.
• Willing to learn new systems and work onsite.

Responsibilities

• Assist customers through phone, chat, or other support channels.
• Answer questions and provide accurate information.
• Handle account, product, or service concerns.
• Process customer requests and updates.
• Provide appropriate solutions to customer concerns.
• Document customer interactions accurately.
• Escalate complex issues when needed.
• Follow company procedures and service standards.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Strong English

Customer service

Typing skills

Basic computer skills

Education

High School graduate

Job description

Customer Service Representative | Caldwell Communications – Quezon City

Ready to Start Your BPO Career

Maybe you're looking for your first stable job, better income, or a career where you can grow. It can be challenging to find a BPO opportunity when many openings require previous experience.

At Caldwell Communications, you can start where you are and learn along the way. As a Customer Service Representative, you'll assist customers with their questions and concerns while building communication, problem-solving, and customer service skills.

Salary & Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite employment

Qualifications For a Customer Service Representative

• High School or Senior High School graduate

No BPO Or Call Center Experience Required

• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Good English communication skills
• Customer service and problem-solving skills
• Basic computer and typing skills
• Willingness to learn new systems and processes
• Willing to work onsite and shifting schedules

Your Day-to-Day

• Assist customers through phone, chat, or other support channels
• Answer questions and provide accurate information
• Handle account, product, or service concerns
• Process customer requests and updates
• Provide appropriate solutions to customer concerns
• Document customer interactions accurately
• Escalate complex issues when needed
• Follow company procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

What Happens After You Apply

Selected applicants will receive paid training covering customer service processes, account systems, and workplace procedures before handling customer interactions.

As you gain experience, you can develop skills that may lead to opportunities in Quality Assurance, Training, Workforce Management, Team Leadership, or Operations.

Job Details

• Location: West Avenue, Quezon City
• Work Setup: Onsite
• Schedule: Shifting, including nights, weekends, and holidays when required

Take the First Step

You don't need previous BPO experience to get started. Bring your willingness to learn, communication skills, and commitment to helping customers.