Onsite Travel Booking Specialist – Customer Service

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives

Paid training from Day 1

Continuous learning and upskilling

Career growth opportunities

Full-time onsite employment

Job summary

Caldwell Communications in Quezon City is seeking a Travel Account Customer Service Representative. You will assist customers with flight and hotel reservations, changes, and travel inquiries, building essential customer service skills.

Fresh graduates are welcome and no prior BPO experience is required; paid training starts Day 1, with opportunities for growth and learning travel systems. Onsite with shifting schedules.

Qualifications

• High School or Senior High School graduate.
• No travel or BPO experience required.
• Fresh graduates welcome; career shifters encouraged.
• Good English communication skills and basic computer skills.

Responsibilities

• Assist customers with flight and hotel reservations.
• Handle booking changes, cancellations, and rebooking requests.
• Provide travel and itinerary information.
• Assist with baggage, schedules, and travel policies.
• Process reservation updates and customer requests.
• Address travel-related concerns and provide appropriate solutions.
• Document customer interactions accurately.
• Escalate complex concerns when needed.
• Follow quality, productivity, and customer service standards.

Skills

English communication

Customer service

Problem-solving

Basic computer skills

Attention to detail

Education

High School or Senior High School graduate

Job description

Caldwell Communications in Quezon City is seeking a Travel Account Customer Service Representative. You will assist customers with flight and hotel reservations, changes, and travel inquiries, building essential customer service skills.

Fresh graduates are welcome and no prior BPO experience is required; paid training starts Day 1, with opportunities for growth and learning travel systems. Onsite with shifting schedules.