CSR Without Calls | Chat & Email No BPO Experience

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Career growth opportunities

Continuous learning and upskilling

Full-time onsite employment

Job summary

Caldwell Communications is hiring a Customer Service Representative in Quezon City for full-time onsite work. You will assist customers via phone and chat, answer questions, and resolve concerns while building communication and problem-solving skills. Paid training starts Day 1, with potential for growth in a supportive environment.

The role welcomes fresh graduates and career shifters, emphasizing willingness to learn and provide excellent service. Schedule includes shifting hours and nights.

Qualifications

• High School or Senior High School diploma is required.
• Strong English communication skills are essential.
• Experience in customer service and problem solving is a plus.

Responsibilities

• Assist customers via phone, chat, and other channels.
• Provide accurate information and resolve questions.
• Handle account, product, or service concerns.
• Process customer requests and updates.
• Provide suitable solutions and document interactions accurately.
• Escalate complex issues when needed.
• Follow company procedures and service standards.
• Meet quality, productivity, and customer satisfaction goals.

Skills

English communication

Customer service

Problem solving

Typing

Computer basics

Education

High School or Senior High School graduate

Job description

Customer Service Representative | Caldwell Communications – Quezon City

Ready to Start Your BPO Career?

Maybe you're looking for your first stable job, better income, or a career where you can grow. It can be challenging to find a BPO opportunity when many openings require previous experience.

At Caldwell Communications, you can start where you are and learn along the way. As a Customer Service Representative, you'll assist customers with their questions and concerns while building communication, problem-solving, and customer service skills.

Salary & Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite employment

Qualifications For a Customer Service Representative

• High School or Senior High School graduate

No BPO Or Call Center Experience Required

• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Good English communication skills
• Customer service and problem-solving skills
• Basic computer and typing skills
• Willingness to learn new systems and processes
• Willing to work onsite and shifting schedules

Your Day-to-Day

• Assist customers through phone, chat, or other support channels
• Answer questions and provide accurate information
• Handle account, product, or service concerns
• Process customer requests and updates
• Provide appropriate solutions to customer concerns
• Document customer interactions accurately
• Escalate complex issues when needed
• Follow company procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

What Happens After You Apply?

Selected applicants will receive paid training covering customer service processes, account systems, and workplace procedures before handling customer interactions.

As you gain experience, you can develop skills that may lead to opportunities in Quality Assurance, Training, Workforce Management, Team Leadership, or Operations.

Job Details

• Location: West Avenue, Quezon City
• Work Setup: Onsite
• Schedule: Shifting, including nights, weekends, and holidays when required

Take the First Step

You don't need previous BPO experience to get started. Bring your willingness to learn, communication skills, and commitment to helping customers.