FinTech Support Specialist

Metacom Careers; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is seeking a FinTech Account Specialist to join our Alabang-based team. This role focuses on assisting customers with account and service concerns, delivering accurate information, and ensuring excellent customer experience.

Ideal candidates are Senior High School or Old High School graduates with strong communication and interpersonal skills. Onsite work in Alabang is required in a brick-and-mortar setup, with opportunities for training and professional development.

Qualifications

• Senior High School or Old High School graduates welcomed; no exp required.
• Excellent communication and interpersonal skills are essential.
• Willing to work onsite in Alabang in a brick-and-mortar setup.

Responsibilities

• Handle customer inquiries and concerns through voice or other assigned channels.
• Assist customers with account, transaction, and service-related concerns.
• Provide accurate information and appropriate solutions based on customer needs.
• Troubleshoot basic issues and escalate complex concerns when necessary.
• Maintain accurate records of customer interactions and transactions.
• Follow established company policies, procedures, and security guidelines.
• Meet quality, productivity, and customer satisfaction targets.
• Deliver professional and courteous customer service at all times.

Skills

CCE

Communication skills

Interpersonal skills

Education

Senior High School

Old High School

Job description

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

We are looking for a FinTech Account Specialist to join our growing Financial Technology account in Alabang. The role involves assisting customers with their account and service concerns, providing accurate information, resolving issues, and delivering an excellent customer experience.

Key Responsibilities

• Handle customer inquiries and concerns through voice or other assigned channels.
• Assist customers with account, transaction, and service-related concerns.
• Provide accurate information and appropriate solutions based on customer needs.
• Troubleshoot basic issues and **escalate** complex concerns when necessary.
• Maintain accurate records of customer interactions and transactions.
• Follow established company policies, procedures, and security guidelines.
• Meet quality, productivity, and customer satisfaction targets.
• Deliver professional and courteous customer service at all times.

Qualifications

• Senior High School Graduate or Old High School Graduate.
• Customer Contact Experience (CCE) is required.
• Applicants with a college degree are welcome, even if they are career shifters or have no prior BPO experience, provided they meet the other requirements.
• Good communication and interpersonal skills.
• Comfortable handling customer concerns in a fast-paced environment.Willing to work onsite in Alabang.
• Must be willing to work in a brick-and-mortar setup.

Why Apply?

• Financial Technology Account
• Accepting Senior High School & Old High School Graduates
• Career shifters welcome if Bachelor’s Degree holder
• Opportunity to build experience in the growing FinTech industry

English Language Customer Service Technical Skills Organizational Skills Interpersonal Skills