FinTech Account Specialist — Onsite in Alabang

Metacom Careers; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is seeking a FinTech Account Specialist to join our Alabang-based team. This role focuses on assisting customers with account and service concerns, delivering accurate information, and ensuring excellent customer experience.

Ideal candidates are Senior High School or Old High School graduates with strong communication and interpersonal skills. Onsite work in Alabang is required in a brick-and-mortar setup, with opportunities for training and professional development.

Qualifications

• Senior High School or Old High School graduates welcomed; no exp required.
• Excellent communication and interpersonal skills are essential.
• Willing to work onsite in Alabang in a brick-and-mortar setup.

Responsibilities

• Handle customer inquiries and concerns through voice or other assigned channels.
• Assist customers with account, transaction, and service-related concerns.
• Provide accurate information and appropriate solutions based on customer needs.
• Troubleshoot basic issues and escalate complex concerns when necessary.
• Maintain accurate records of customer interactions and transactions.
• Follow established company policies, procedures, and security guidelines.
• Meet quality, productivity, and customer satisfaction targets.
• Deliver professional and courteous customer service at all times.

Skills

CCE

Communication skills

Interpersonal skills

Education

Senior High School

Old High School

Job description

Metacom Careers is seeking a FinTech Account Specialist to join our Alabang-based team. This role focuses on assisting customers with account and service concerns, delivering accurate information, and ensuring excellent customer experience.

Ideal candidates are Senior High School or Old High School graduates with strong communication and interpersonal skills. Onsite work in Alabang is required in a brick-and-mortar setup, with opportunities for training and professional development.