FinTech IT Help Desk Specialist - On-site Makati with Benefits

eTap Inc.; Makati; On-site; PHP 279,000 - 502,200; Full time

Benefits offered by this job

HMO

Performance Bonus

Job Training

Health & Wellness

Job summary

eTap Inc. in Makati is seeking an IT Help Desk Support to provide timely technical assistance for hardware, software, and network issues. You will install, configure, and maintain IT equipment, including desktops, printers, and CCTV systems, while logging incidents and resolving problems to keep operations running smoothly.

The role also covers system monitoring, cybersecurity, and documentation to support improved service delivery and compliance with company standards.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 1-3 years of IT support or similar role.

Responsibilities

• Provide timely technical support to end users, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment including desktops, printers, and CCTV systems.
• Monitor IT systems, networks, and CCTV for issues and perform routine maintenance.
• Log and manage IT incidents using the help desk system and meet SLAs.
• Ensure cybersecurity measures and compliance with company policies.

Skills

IT support experience

Network troubleshooting

Documentation

Customer support

Security awareness

Education

Bachelor's degree in IT/CS

Tools

Oracle PL/SQL

Firewall management

ERP systems

Job description

eTap Inc. in Makati is seeking an IT Help Desk Support to provide timely technical assistance for hardware, software, and network issues. You will install, configure, and maintain IT equipment, including desktops, printers, and CCTV systems, while logging incidents and resolving problems to keep operations running smoothly.

The role also covers system monitoring, cybersecurity, and documentation to support improved service delivery and compliance with company standards.