Financial Services Support Specialist - Onsite Mandaluyong

Risewave Consulting, Inc.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Risewave Consulting, Inc. is seeking a Financial Services Customer Support Specialist in Mandaluyong to assist clients with account access, verification, and transaction inquiries.

You will handle inquiries across voice, chat, email, and social media while ensuring compliance with KYC/AML and data privacy standards. The role requires at least 1 year in customer service within regulated financial services and strong English and Filipino communication skills.

Qualifications

• At least 1 year of customer service experience in a regulated financial service industry.
• Experience handling financial accounts, payments, or transaction-related concerns.
• Good English and Filipino communication skills.
• Willing to work onsite in Mandaluyong, Monday to Friday.

Responsibilities

• Handle customer inquiries via voice, chat, email, and social media.
• Assist with account access, verification, deposits, withdrawals, transaction status, fees, and investment account inquiries.
• Investigate customer concerns, document cases accurately, and resolve complex issues.
• Follow established compliance, KYC, AML, and data privacy procedures.

Skills

Customer service

Financial services

English & Filipino

Tools

CRM systems

Job description

Risewave Consulting, Inc. is seeking a Financial Services Customer Support Specialist in Mandaluyong to assist clients with account access, verification, and transaction inquiries.

You will handle inquiries across voice, chat, email, and social media while ensuring compliance with KYC/AML and data privacy standards. The role requires at least 1 year in customer service within regulated financial services and strong English and Filipino communication skills.