Banking & Financial Services | Customer Service Representative

Cognizant; Taguig; Vor Ort; PHP 223.000 - 312.000; Vollzeit

Zusammenfassung

Cognizant is a global leader providing banking and financial services support in the Philippines. The role involves assisting customers and internal stakeholders with inquiries across banking, lending, mortgage, and related processes, with a focus on accuracy and compliance.

Candidates should have at least 1 year of relevant experience and be willing to work shifting schedules in Taguig. Non-BPO experience within finance sectors is welcome, and excellent communication skills are essential for

Qualifikationen

• At least SHS graduate.
• Candidates should have at least 1 year of relevant experience.
• Non-BPO experience within the financial services industries can be considered.

Aufgaben

• Assist customers, clients, or internal stakeholders with inquiries involving banking, lending, mortgage, accounting, or financial services processes.
• Perform account research, data verification, reconciliation, and documentation in accordance with procedures and compliance.
• Manage cases, requests, or transactions through various systems with timely resolution and service excellence.
• Identify discrepancies, elevate complex issues as needed, and contribute to process improvements.
• Maintain high quality, productivity, and customer service in a fast-paced financial operations environment.

Kenntnisse

Communication skills

Shift work

Ausbildung

SHS graduate

Jobbeschreibung

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Description:

• Assist customers, clients, or internal stakeholders with inquiries involving banking, lending, mortgage, accounting, or financial services processes.
• Perform account research, data verification, reconciliation, and documentation in accordance with established procedures and compliance requirements.
• Manage cases, requests, or transactions through various systems while ensuring timely resolution and service excellence.
• Identify discrepancies, elevate complex issues when necessary, and contribute to process improvement initiatives.
• Maintain high standards of quality, productivity, and customer service while working in a fast-paced financial operations environment.

Who Thrives Here:

• At least SHS graduate
• Required experience: Candidates should have at least 1 year of relevant experience.

Preferred backgrounds: Candidates with experience in:

• Retail Banking
• Lending
• Mortgage Processing
• Financial Operations
• Other closely related financial fields
• BPO experience is not mandatory. Relevant non-BPO experience within the above industries can be considered.
• Excellent written and oral communication skills
• Willing to work on shifting schedules in Taguig

Why Join Us:

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.