Financial Services Support Specialist

Stark Asia Solutions Inc.; Pateros; On-site; PHP 357,000 - 446,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Free life insurance

Night differential

Onsite gym

Shuttle service

Free parking

Job summary

Stark Asia Solutions Inc. seeks a Financial Services Support Specialist to assist customers with inquiries about financial products and services across phone, chat, text, and video channels, delivering timely solutions with professionalism.

The role is onsite in McKinley, Taguig, offering a salary package up to ₱40,000 (basic plus ₱2,800 non-taxable allowance), plus Day 1 HMO coverage, life insurance, night differential and access to onsite amenities.

Qualifications

• 6 months or more in customer service or financial services.
• At least 2 years of college education, an associate degree, or college graduate.
• Excellent communication, problem-solving, and interpersonal skills.
• Willing to work onsite in McKinley, Taguig on a shifting schedule.

Responsibilities

• Support customers and resolve inquiries regarding financial products and services via phone, text, chat, video chat, and other channels.
• Navigate multiple computer systems efficiently while adhering to work guidelines and regulatory guidelines.
• Perform routine tasks such as answering questions, troubleshooting problems, and delivering a best-in-class customer experience.
• Collaborate with teammates and elevate complex issues to supervisors or senior staff when necessary.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Associate degree

Tools

CRM software

Job description

As a Financial Services Support Specialist, you will deliver exceptional support to customers by assisting with inquiries related to financial products and services. You will connect through phone, chat, text, video, and other communication channels, providing timely solutions with professionalism and empathy in a fast-paced environment.

Salary Package: Up to ₱40,000 (Basic Salary + ₱2,800 Non-Taxable Allowance)

Additional Perks: Enjoy Day 1 HMO coverage with extended dependents, free life insurance, night differential, and access to state-of-the-art onsite amenities including a gym, shuttle service, and free parking.

Work Setup: Onsite - McKinley, Taguig

Responsibilities

• Support customers and resolve inquiries regarding financial products and services via phone, text, chat, video chat, and other communication channels.
• Navigate multiple computer systems efficiently while adhering to work guidelines, policies, and regulatory guidelines.
• Perform routine tasks such as answering questions, troubleshooting problems, and delivering a best-in-class customer experience.
• Collaborate with teammates and elevate complex issues to supervisors or senior staff when necessary.

Qualifications

• At least 6 months of customer service, financial services, or contact center experience. Experience in banking and financial services is a plus.
• Successfully completed at least 2 years of college education, hold an associate degree, or are a college graduate.
• Excellent communication, problem-solving, and interpersonal skills.
• Willing to work onsite in McKinley, Taguig, on a shifting schedule.