Customer Service Representative - Financial Account (Start ASAP)

Northwestern University; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Northwestern University in Taguig is seeking a voice-based customer service representative to handle financial account inquiries in a fast-paced, onsite environment.

You will support customers via phone, chat and text, navigate multiple systems, resolve concerns with empathy, and escalate complex issues while meeting performance metrics; this role requires a minimum 6 months of relevant experience and a readiness to work shifting schedules, including graveyard shifts, weekends and holidays.

Qualifications

• Minimum 6 months of experience in customer service, financial services, or contact center operations.
• Excellent communication and problem-solving skills.
• Strong ability to multitask and manage time efficiently.

Responsibilities

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy.
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment.
• Navigate multiple systems while following work policies and procedures.
• Escalate complex issues and work closely with supervisors and team members.
• Maintain high service standards while meeting performance metrics.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Shift work

Onsite work

Voice-based support

Tools

CRM systems

Job description

Provide voice-based support for financial account inquiries in a fast-paced, onsite environment in McKinley, Taguig.

Your Role

Key responsibilities include:

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures
• Escalate complex issues and work closely with supervisors and team members
• Maintain high service standards while meeting performance metrics

About You

The company is looking for:

• Minimum 6 months of experience in customer service, financial services, or contact center operations
• Excellent communication and problem-solving skills
• Strong ability to multitask and manage time efficiently
• Willingness to work on shifting schedules, including graveyard shifts, weekends, and holidays
• Open to split rest days
• Willing to work onsite in McKinley, Taguig
• Must support a voice-based customer service role
• Must be able to attend and complete the full training period
• Willing to work extended hours if required

Training & Development

• Must be able to attend and complete the full training period

This job may close before the stated closing date

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