Customer Service Representative - Financial Account (Start ASAP)

Cagayan State University; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

An educational institution is seeking a dedicated individual for voice-based customer support in financial services. Responsibilities include handling inquiries through various channels, maintaining service standards, and multitasking in a busy environment. Candidates should have at least 6 months of customer service experience, strong communication skills, and be open to flexible scheduling. This is an onsite position located in McKinley, Taguig.

Qualifications

• Minimum 6 months of experience in customer service, financial services, or contact center operations.
• Strong ability to multitask and manage time efficiently.
• Willingness to work on shifting schedules, including graveyard shifts.
• Willing to work onsite in McKinley, Taguig.

Responsibilities

• Handle customer inquiries and resolve concerns related to financial products.
• Provide support through multiple channels such as phone, chat, and text.
• Navigate multiple systems while following work policies and procedures.
• Escalate complex issues and work closely with supervisors and team members.
• Maintain high service standards while meeting performance metrics.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking

Job description

Provide voice-based support for financial account inquiries in a fast-paced, onsite environment in McKinley, Taguig.

Your Role

Key responsibilities include:

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures
• Escalate complex issues and work closely with supervisors and team members
• Maintain high service standards while meeting performance metrics

About You

The company is looking for:

• Minimum 6 months of experience in customer service, financial services, or contact center operations
• Excellent communication and problem-solving skills
• Strong ability to multitask and manage time efficiently
• Willingness to work on shifting schedules, including graveyard shifts, weekends, and holidays
• Open to split rest days
• Willing to work onsite in McKinley, Taguig
• Must support a voice-based customer service role
• Must be able to attend and complete the full training period
• Willing to work extended hours if required

Training & Development

• Must be able to attend and complete the full training period

This job may close before the stated closing date, you are encouraged to apply as soon as possible.

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