Customer Service Representative - Financial Account (Start ASAP)

LPU Batangas; Hinoba-an; On-site; PHP 201,000 - 290,000; Full time

Job summary

LPU Batangas is seeking a voice-based customer service representative to support financial account inquiries in a fast-paced onsite setting in McKinley, Taguig. You will handle inquiries across phone, chat, and text, following policies and coordinating with supervisors to resolve issues.

Training will be provided, and we may require graveyard shifts, weekends, and holidays. Willingness to work onsite in McKinley, Taguig is essential.

Qualifications

• Minimum 6 months of experience in customer service or contact center operations.
• Excellent communication and problem-solving skills are required.
• Comfort with multitasking and time management in a high-volume setting.

Responsibilities

• Handle inquiries and resolve concerns related to financial products and services.
• Provide voice-based support through phone, chat, and text.
• Navigate multiple systems while following policies and procedures.
• Escalate complex issues and coordinate with supervisors and teammates.
• Maintain high service standards while meeting performance metrics.

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

Onsite teamwork

Job description

Provide voice-based support for financial account inquiries in a fast-paced, onsite environment in McKinley, Taguig.

Your Role

Key responsibilities include:

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures
• Escalate complex issues and work closely with supervisors and team members
• Maintain high service standards while meeting performance metrics

About You

The company is looking for:

• Minimum 6 months of experience in customer service, financial services, or contact center operations
• Excellent communication and problem-solving skills
• Strong ability to multitask and manage time efficiently
• Willingness to work on shifting schedules, including graveyard shifts, weekends, and holidays
• Open to split rest days
• Willing to work onsite in McKinley, Taguig
• Must support a voice-based customer service role
• Must be able to attend and complete the full training period
• Willing to work extended hours if required

Training & Development

• Must be able to attend and complete the full training period

This job may close before the stated closing date

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