Financial Service Desk Knowledgebase Lead - BPO Expert
TASQ Staffing Solutions
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Job summary
TASQ Staffing Solutions is seeking a Financial Service Desk Knowledgebase Manager for onsite work in Taguig (near BGC).
The role focuses on maintaining knowledge content for the service desk and ensuring articles are accurate and up-to-date.
You will oversee article creation, updates, and the knowledge base lifecycle, collaborating with the service desk team to improve support efficiency and consistency for clients in a fast-paced BPO environment.
Qualifications
- 3+ years in a service desk LoB within a BPO.
- 2+ years in knowledge base management.
- Experience creating, updating and maintaining knowledge articles.
Skills
Job description
TASQ Staffing Solutions is seeking a Financial Service Desk Knowledgebase Manager for onsite work in Taguig (near BGC).
The role focuses on maintaining knowledge content for the service desk and ensuring articles are accurate and up-to-date.
You will oversee article creation, updates, and the knowledge base lifecycle, collaborating with the service desk team to improve support efficiency and consistency for clients in a fast-paced BPO environment.
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