Service Desk Knowledge Base Lead (Onsite)

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A staffing solutions company in Taguig is seeking a Knowledgebase Manager to oversee the service desk's knowledge base. The ideal candidate has at least 3 years of service desk experience in the BPO industry and 2 years of knowledgebase management experience. Responsibilities include creating, maintaining, and updating knowledgebase articles to support service desk operations. This role requires onsite work at BGC Taguig.

Qualifications

• At least 3 years experience in a service desk LoB in the BPO industry.
• 2 years experience in knowledge base (KB) management.
• Experience in creating, maintaining, and updating knowledgebase articles under a service desk account.

Skills

Knowledgebase management

Service desk experience

BPO industry knowledge

Job description

A staffing solutions company in Taguig is seeking a Knowledgebase Manager to oversee the service desk's knowledge base. The ideal candidate has at least 3 years of service desk experience in the BPO industry and 2 years of knowledgebase management experience. Responsibilities include creating, maintaining, and updating knowledgebase articles to support service desk operations. This role requires onsite work at BGC Taguig.