Knowledgebase Manager - Financial Service Desk

TASQ Staffing Solutions; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO) coverage for employee and two dependents

Quarterly performance bonuses

Job summary

A leading staffing solutions company is looking for a Knowledgebase Manager for its Financial Service Desk in Taguig. The ideal candidate should have at least 3 years of service desk experience and 2 years managing a knowledge base. This role offers health coverage and quarterly bonuses. Work is onsite at BGC Taguig.

Qualifications

• Minimum 3 years of experience in a service desk line of business within the BPO industry.
• At least 2 years of experience in managing a knowledge base.
• Proven experience in creating and maintaining knowledge base articles.
• ITIL certification is an advantage.

Responsibilities

• Create, maintain and update knowledge base articles for the service desk.
• Ensure KB articles are accurate, searchable and accessible to agents.
• Collaborate with support teams to improve knowledge content and workflows.

Skills

Experience in service desk

Knowledge base management

ITIL Certification

Web design experience

Job description

Knowledgebase Manager - Financial Service Desk

About the job Knowledgebase Manager - Financial Service Desk

TASQ is currently seeking a Knowledgebase Manager for the Financial Service Desk in Taguig. The pre-screening interview will be conducted via phone.

Position Overview: Knowledgebase Manager - Service Desk Financial (Taguig)

Work Setup: Onsite (BGC Taguig)

Requirements:

• A minimum of 3 years of experience in a service desk line of business within the BPO industry.
• At least 2 years of experience in managing a knowledge base (KB).
• Proven experience in creating, maintaining, and updating knowledge base articles for a service desk account.
• ITIL Certification is an advantage.
• Experience in web design is also beneficial.
• Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on day one.
• Quarterly performance bonuses.