Financial Service Desk Knowledgebase Manager - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 760,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Financial Service Desk Knowledgebase Manager for onsite work in Taguig (near BGC).

The role focuses on maintaining knowledge content for the service desk and ensuring articles are accurate and up-to-date.

You will oversee article creation, updates, and the knowledge base lifecycle, collaborating with the service desk team to improve support efficiency and consistency for clients in a fast-paced BPO environment.

Qualifications

• 3+ years in a service desk LoB within a BPO.
• 2+ years in knowledge base management.
• Experience creating, updating and maintaining knowledge articles.

Skills

Service Desk

Knowledge Base Management

KB Articles Creation

Job description

Financial Service Desk Knowledgebase Manager - Taguig

Job Openings Financial Service Desk Knowledgebase Manager - Taguig

About the job Financial Service Desk Knowledgebase Manager - Taguig

About the job Knowledgebase Manager - Service Desk Financial (Taguig)

Work Setup: Onsite (BGC Taguig)

Requirements:

At least 3 years experience in a service desk LoB in the BPO industry

2 years' experience in knowledge base (KB) management

Must have experience in creating, maintaining, and updating knowledge articles under a service desk account