Helpdesk Operations Manager - BPO, Makati (Dayshift)
TASQ Staffing Solutions
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Job summary
TASQ Staffing Solutions in Makati invites a seasoned BPO professional to join as a BPO Helpdesk Operations Manager (Makati). This onsite role drives service quality in a startup operation and reports to leadership.
You will oversee a 10-member Helpdesk Support team (Wave 1) and shape technical support, cybersecurity, and payment ecosystem initiatives while enabling product service development and operational excellence.
Qualifications
- Minimum of 5 years experience as a Technical Operations Manager in a BPO setting
- Familiarity with the payment ecosystem, cybersecurity, technical support, and product service development
Responsibilities
- Oversee a 10-member Helpdesk Support team (Wave 1)
Job description
TASQ Staffing Solutions in Makati invites a seasoned BPO professional to join as a BPO Helpdesk Operations Manager (Makati). This onsite role drives service quality in a startup operation and reports to leadership.
You will oversee a 10-member Helpdesk Support team (Wave 1) and shape technical support, cybersecurity, and payment ecosystem initiatives while enabling product service development and operational excellence.
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