Financial Fraud CSR – Voice/Chat Specialist (Onsite)

Conduent; Pasay; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Life Insurance

Statutory Benefits

Leave Credits/Conversion

Employee Referral Program Incentives

Job summary

Conduent Philippines is hiring a Customer Experience Associate for onsite work at One E-Com, MOA Complex, Pasay. You’ll handle inquiries via calls, emails, or chat, assess cases, and provide resolutions with warmth and empathy.

The role requires 3–6 months BPO experience, strong English communication, and completion of standard pre-employment documents. Shifting schedules and a competitive benefits package accompany this position.

Qualifications

• 3–6 months BPO exp.
• Strong English comms & critical thinking skills
• Senior High grad / 2nd year college (old curriculum)
• Complete pre-employment documents (SSS, Pag-IBIG, PhilHealth, TIN, NBI, COE, etc.)

Responsibilities

• Handle inquiries (calls, or e-mails and chat), assess cases, and provide resolutions
• Identify customer needs & offer accurate info in a warm, empathetic manner
• Perform routine call center activities using standard scripts & guidelines
• Gather/update data & escalate
• Explain company policies clearly to customers
• Comply with all company policies & standards

Skills

Strong English comms

Critical thinking

Education

Senior High grad

2nd year college (old curriculum)

Job description

Conduent Philippines is hiring a Customer Experience Associate for onsite work at One E-Com, MOA Complex, Pasay. You’ll handle inquiries via calls, emails, or chat, assess cases, and provide resolutions with warmth and empathy.

The role requires 3–6 months BPO experience, strong English communication, and completion of standard pre-employment documents. Shifting schedules and a competitive benefits package accompany this position.