Onsite Chat/Email CSR – HMO & Perks

Accenture PLC; Quezon City; On-site; PHP 264,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Performance incentives

Training and certification

Paid sick and vacation leaves

Job summary

Accenture PLC is hiring a Customer Service Representative (Chat/Email Support) to provide timely, high-quality assistance to platform users. You will handle inquiries, resolve issues, and ensure data privacy in a fast-paced BPO environment.

The role requires 6 months of Voice/Chat experience, willingness to work full-time onsite in Quezon City, and flexibility for shifting schedules and holidays.

Qualifications

• SHS/HS graduates and college undergraduates with at least 6 months of Voice BPO or chat/email support experience.
• Chat/Email experience may be BPO or Non-BPO.
• College Graduates are welcome to apply with or without BPO experience.
• Willing to work full-time onsite in Quezon City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• Provide timely, high-quality support to platform users by delivering exceptional customer service and effective issue resolution.
• Maintain data privacy and confidentiality in all customer interactions.
• Communicate clearly and professionally with users across chat and email.
• Handle inquiries and resolve issues to improve user satisfaction.

Skills

Voice/Chat support

Communication skills

Problem-solving

Data privacy

Education

High School Graduate

College Undergraduate

College Graduate

Job description

Accenture PLC is hiring a Customer Service Representative (Chat/Email Support) to provide timely, high-quality assistance to platform users. You will handle inquiries, resolve issues, and ensure data privacy in a fast-paced BPO environment.

The role requires 6 months of Voice/Chat experience, willingness to work full-time onsite in Quezon City, and flexibility for shifting schedules and holidays.