Financial Customer Service Specialist - Nights, Metro Manila

Recruitify_HR; Malabon; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Job summary

Recruitify_HR is hiring Financial Customer Service Representatives to support clients with account inquiries, billing, and transactions. You will handle inquiries via phone, chat, or email, assist with payments and updates, and document all interactions for accuracy.

Shifts include nights, weekends, and holidays with paid training on financial processes. Candidates should be a High School graduate or higher, have strong English communication, and be willing to work on-site in Metro Manila.

Qualifications

• Strong English communication and customer-facing skills.
• Ability to stay detail-oriented in handling inquiries and transactions.
• Basic computer literacy and comfort with multitasking.
• Willingness to work on-site in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School diploma

Tools

On-site work readiness

Job description

Recruitify_HR is hiring Financial Customer Service Representatives to support clients with account inquiries, billing, and transactions. You will handle inquiries via phone, chat, or email, assist with payments and updates, and document all interactions for accuracy.

Shifts include nights, weekends, and holidays with paid training on financial processes. Candidates should be a High School graduate or higher, have strong English communication, and be willing to work on-site in Metro Manila.