Financial CSR: Onsite Support, Growth & Training

Recruitify_HR; Caloocan; On-site; PHP 3,348,000 - 4,687,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Exposure to financial accounts

Mentorship and career growth

Job summary

Recruitify_HR is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities include responding to financial inquiries via phone, chat, or email; assisting with payments and account updates; documenting interactions; and escalating complex issues when needed. Training is provided and shifts may include nights, weekends, and holidays; onsite work in Metro Manila is required.

Qualifications

• Strong English communication is required.
• Customer-focused and detail-oriented mindset.
• Basic computer literacy and multitasking ability expected.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Education

High School diploma or Senior High School

Job description

Recruitify_HR is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities include responding to financial inquiries via phone, chat, or email; assisting with payments and account updates; documenting interactions; and escalating complex issues when needed. Training is provided and shifts may include nights, weekends, and holidays; onsite work in Metro Manila is required.