Financial Services CSR — Night Shift, Multi-Channel

TalentBuzz Recruitment Agency; Quezon City; On-site; PHP 234,360 - 267,840; Full time

Benefits offered by this job

Basic 21K + 3K Allowance

HMO (Maxicare)

24 PTO credits after hire

Performance incentives

Job summary

A recruitment agency is seeking customer service representatives for a US Financial Account role in Quezon City, Philippines. Responsibilities include handling billing inquiries, assisting with escalations, and explaining transaction statuses. Candidates should have at least 6 months of experience in a multi-channel environment and be fluent in English. The position offers a competitive package of 24K, performance incentives, and 24 PTO leave credits. Night shift availability is required.

Qualifications

• At least 6 months experience with multi-channel experience (Non-Voice or back office).
• Fluent in English (oral and written).

Responsibilities

• Handle billing and subscription questions promptly.
• Assist with card reorders and account downgrades.
• Explain transaction status/history vs. account balance.
• Multitask effectively in call center operations.

Skills

Strong English language proficiency

Excellent customer service

Problem-solving skills

Technical skills

Financial literacy

Effective people skills

Education

High school diploma or equivalent

Job description

A recruitment agency is seeking customer service representatives for a US Financial Account role in Quezon City, Philippines. Responsibilities include handling billing inquiries, assisting with escalations, and explaining transaction statuses. Candidates should have at least 6 months of experience in a multi-channel environment and be fluent in English. The position offers a competitive package of 24K, performance incentives, and 24 PTO leave credits. Night shift availability is required.