Financial Account Specialist - Billing & Customer Care

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Mentorship and career growth

Job summary

A leading consultancy firm is hiring a Financial Account Specialist in Metro Manila. The role involves assisting clients with account inquiries and transactions through various communication channels. Candidates should be high school graduates with strong customer service skills, attention to detail, and the ability to multitask. This position offers competitive pay, performance-based incentives, and professional development opportunities in a collaborative environment. Shifts may include nights and weekends.

Qualifications

• High School or Senior High School graduate (College preferred).
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Education

High School or Senior High School graduate

Job description

A leading consultancy firm is hiring a Financial Account Specialist in Metro Manila. The role involves assisting clients with account inquiries and transactions through various communication channels. Candidates should be high school graduates with strong customer service skills, attention to detail, and the ability to multitask. This position offers competitive pay, performance-based incentives, and professional development opportunities in a collaborative environment. Shifts may include nights and weekends.