Customer Care Specialist - Multichannel Support

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Life Insurance

HMO

Government Mandated Benefits

Job summary

A leading recruitment agency in Metro Manila is seeking a Customer Service Representative. The ideal candidate has at least 6 months of BPO experience and strong customer service skills. Responsibilities include assisting customers with inquiries, providing product information, and maintaining detailed records. A high school diploma and proficiency in English are preferred. This role offers a performance bonus and other government-mandated benefits.

Qualifications

• At least 6 months BPO experience.
• Empathetic, patient, reliable, and professional with a positive attitude.

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Ensure compliance with company policies and procedures.

Skills

Strong customer service skills

Proficiency in English

Excellent problem-solving abilities

Teamwork

Strong work ethic

Education

High school diploma or equivalent

Job description

A leading recruitment agency in Metro Manila is seeking a Customer Service Representative. The ideal candidate has at least 6 months of BPO experience and strong customer service skills. Responsibilities include assisting customers with inquiries, providing product information, and maintaining detailed records. A high school diploma and proficiency in English are preferred. This role offers a performance bonus and other government-mandated benefits.