Financial Customer Care Agent – Paid Training & Growth

Recruitify_HR; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Recruitify_HR is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

You will respond to inquiries via phone, chat, or email, assist with payments and account updates, and document all interactions in the system. This onsite role emphasizes high-quality service and adherence to metrics.

Qualifications

• Excellent English communication is required.
• Customer-focused and detail-oriented approach is essential.
• Basic computer literacy and ability to multitask are expected.
• Onsite work in Metro Manila is required.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Education

High School graduate

College preferred

Job description

Recruitify_HR is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

You will respond to inquiries via phone, chat, or email, assist with payments and account updates, and document all interactions in the system. This onsite role emphasizes high-quality service and adherence to metrics.