Financial Customer Support Specialist — Onsite (Metro Manila)

Recruitify_HR; Malabon; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Professional development

Mentorship

Job summary

Recruitify_HR is hiring a Financial Customer Service Representative in Manila to assist clients with account inquiries, billing, and transactions while delivering accurate, professional support.

You will respond to financial inquiries via phone, chat, or email, assist with payments and account updates, and document interactions in the system. Training covers financial processes and systems, with a focus on quality and client satisfaction.

Qualifications

• High School or Senior High School graduate; college preferred.
• Strong English communication skills.
• Customer-focused and detail-oriented.
• Basic computer literacy and ability to multitask.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

English communication

Customer focus

Detail oriented

Basic computer literacy

Multitasking

Education

High School diploma or equivalent

College preferred

Job description

Recruitify_HR is hiring a Financial Customer Service Representative in Manila to assist clients with account inquiries, billing, and transactions while delivering accurate, professional support.

You will respond to financial inquiries via phone, chat, or email, assist with payments and account updates, and document interactions in the system. Training covers financial processes and systems, with a focus on quality and client satisfaction.