Finance CSR & Account Support - Onsite with Benefits

Sapient Global Services; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Job Training

Job summary

A financial services provider in Quezon City is looking for Financial Customer Service Representatives to assist clients with account inquiries and transactions. This is an on-site position suitable for high school graduates, with no prior experience required. Responsibilities include responding to inquiries, assisting with billing and payments, and documenting interactions. The role offers bonuses and training on financial systems, making it an excellent opportunity for newcomers to enter the finance sector.

Qualifications

• Detail-oriented and customer-focused.
• Basic computer skills and multitasking ability.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist clients with billing, payments, and account updates.
• Resolve transaction-related issues efficiently.
• Document all interactions accurately.
• Escalate complex issues to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Detail-oriented

Customer-focused

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

Job description

A financial services provider in Quezon City is looking for Financial Customer Service Representatives to assist clients with account inquiries and transactions. This is an on-site position suitable for high school graduates, with no prior experience required. Responsibilities include responding to inquiries, assisting with billing and payments, and documenting interactions. The role offers bonuses and training on financial systems, making it an excellent opportunity for newcomers to enter the finance sector.