Financial CSR Chat Specialist - Lipa Graveyard Shift

TTEC; Batangas City; On-site; PHP 279,000 - 290,160; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A customer service company in the Philippines is seeking a Chat Customer Service Representative for the graveyard shift in Lipa. In this role, you will assist customers by resolving issues through chat and other written communication methods. Candidates should have completed at least 2 years in college and possess some call center experience. The job offers professional development support within a vibrant company culture and competitive benefits, including PTO and health incentives.

Qualifications

• At least 6 months call center experience or with background in lending or financial services.
• Recognize, apply and explain your product or service knowledge.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Active Listening

Problem solving

Analytical skill

Education

Completed 2 years in college or equivalent

Job description

A customer service company in the Philippines is seeking a Chat Customer Service Representative for the graveyard shift in Lipa. In this role, you will assist customers by resolving issues through chat and other written communication methods. Candidates should have completed at least 2 years in college and possess some call center experience. The job offers professional development support within a vibrant company culture and competitive benefits, including PTO and health incentives.