Experienced CSR - Night Shift, Onsite, Great Benefits

Private Advertiser; Taguig; On-site; PHP 300,000 - 380,000; Full time

Benefits offered by this job

HMO Coverage from Day 1 (including de­

Free Life Insurance Coverage

Paid Time Off and Sick Leave

Wellness Programs and Fitness Center

Job summary

Private Advertiser in McKinley Hill, Taguig is hiring a Tenured Customer Service Representative (CSR) for a graveyard/night shift setup. You will handle customer inquiries, resolve issues, and coordinate with departments to ensure top-notch service.

The role emphasizes on-site, phone-based support with strong English communication. Join a globally recognized in-house financial company and contribute to a high-performing team delivering world-class customer experience.

Qualifications

• Minimum of 2 years of college completed with no back subjects.
• At least 1 year of international BPO voice experience, preferably in a financial account.
• Willing to work graveyard/night shift.
• Onsite work in McKinley Hill, Taguig.
• Proficient in 100% phone-based support.
• Basic computer navigation and internet research.
• Strong English communication skills.

Responsibilities

• Handle customer inquiries and provide timely resolutions with professionalism and empathy.
• Deliver excellent customer experience while following company policies and procedures.
• Research and coordinate with different departments to resolve customer concerns.
• Escalate complex issues when necessary.
• Support and guide new hires and less experienced team members.
• Work closely with supervisors and experienced representatives on challenging cases.

Skills

Customer service excellence

Strong English communication

Phone-based support

Research and problem solving

Team coaching/mentoring

Adaptability to night shift

Education

2 years of college completed

Job description

Private Advertiser in McKinley Hill, Taguig is hiring a Tenured Customer Service Representative (CSR) for a graveyard/night shift setup. You will handle customer inquiries, resolve issues, and coordinate with departments to ensure top-notch service.

The role emphasizes on-site, phone-based support with strong English communication. Join a globally recognized in-house financial company and contribute to a high-performing team delivering world-class customer experience.