Finance Tech CSR II: Onsite Chat Support (Lipa)

TTEC; Batangas City; On-site; PHP 287,911 - 344,860; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

An innovative tech services firm in Batangas seeks a Financial Tech CSR II. In this blended role, you'll respond to customer inquiries via chat and other channels, providing resolutions and assistance while ensuring compliance and customer satisfaction. Candidates should have strong communication skills and customer service experience. The position offers a supportive work environment with opportunities for career growth, a healthy benefits package including PTO, and wellness incentives.

Qualifications

• Completed senior high school or two years in college with at least 6 months customer service experience.
• Strong customer service and clear communication skills.
• Ability to follow compliance and fraud prevention protocols.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.
• Provide frontline assistance for account access and managing inquiries.
• Resolve common issues and escalate complex cases.

Skills

Customer service

Communication skills

Troubleshooting

Critical thinking

Attention to detail

Education

Completed senior high school or two years in college

Job description

An innovative tech services firm in Batangas seeks a Financial Tech CSR II. In this blended role, you'll respond to customer inquiries via chat and other channels, providing resolutions and assistance while ensuring compliance and customer satisfaction. Candidates should have strong communication skills and customer service experience. The position offers a supportive work environment with opportunities for career growth, a healthy benefits package including PTO, and wellness incentives.